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| - I have always wanted to own a Leica. I decided to take the plunge and looked around for the best place to buy the DLUX point and shoot. I chose Vistek because they seemed to be the best stocked outfit in Calgary and I figured that if they were that large they must be successful and their customer service would be good.
I ended up buying the camera, a tripod and an outrageously priced case that was worth it to protect the investment. I love the camera and the case is brilliantly designed so I haven't regretted the cost, until the rivet on the clasp broke after about 8 months. I returned to Vistek looking for some help on warranty or some assistance on getting it repaired.
I have never been shut down so fast. I showed the saleswoman the case and before I could even show the receipt or discuss my request I was told, that there is no way it could be covered under warranty, and there is nothing that could be done. I asked why such an expensive case could have a critical part break so easily and got the same response. It was such a strong negative response there wasn't even room to ask for suggestions on what to do from here, and truly, I just wanted the thing fixed, even if I had to pay, but we never got that far. I concur with previous posts about the arrogance, there was no support, no listening, it was without a doubt the shortest slapdown I have ever received. The whole encounter took about 2 minutes maximum, and I was so taken aback I left before I made the mistake of verbalizing my reaction.
I got the case repaired by a shoemaker for 11 dollars and on the eve of purchasing some video equipment and a large format printing setup, I learned a valuable lesson. Stay away from Vistek West, there are so many other places to shop where the experience will be memorable and enjoyable and the staff is interested in helping.
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