Terrible customer service. I walked in at 9 am and was the only patient in the office. After I checked in, I was told that my wait time would be from 0-15 mins. As I was the only person in the office, this seemed reasonable. After 40 minutes of waiting and hearing the staff chatting in the back room with each other, I asked how much longer I would have to wait. I was told 2 minutes. 10 minutes later, I have still not been seen. What a waste of my time. If I had know I would have had an hour wait, I would have gone elsewhere or come back at a different time. Instead they charged me $75 to wait indefinitely. I would not recommend this urgent care. Ever since they were taken over by Banner it's been a nightmare.