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  • My customer service experience has been so bad here that I had to take the time to write a review, which i never take the time to do. I began to frequent Sally's when it was my nearest neighborhood beauty supply. I moved recently and this location is closest to me now. I looked up their store hours because it was 5pm on a Sunday and I wasn't sure when they closed. It indicated 6pm online. I pulled up at about 520pm and their store looked completely closed. The gates were pulled in covering all of the windows. With a brief background in retail, I figure this was a tactic to discourage more customers from coming in or I may have looked at the hours wrong. My hunch was confirmed when I approached the door and came in to a cashier with her upper body completely slouched over the counter with her hands supporting her face. She "greeted" me with a 'hello welcome to sallys" but with a "oh gosh another customer" tone and body posture. This particular layout was a bit different so I was not able to identify the specific product I needed right away but I was reluctant to ask a clearly disgruntled employee to try and make this trip a bit quicker. I found a couple of things that I was looking for but their was a particular "argan oil" I could not find and figured "oh well". As the cashier rings up my items, I look to the left and see an "argan" display. Just was I was looking for but the oil was not there so I asked the cashier, "where can I find that argan product but the oil?". The cashier, after an awkward pause looked up as if I was bothering her replied, "what?!". I repeated my questions and she pointed and said in the very back of which ever aisle. I hate coming to this sally's. I'm not sure if the sole requirement for sallys employment is crazy color hair and heavy eyeliner, but can we please get some customer service? I definitely plan on traveling a distance to a mom and pop where the prices are cheaper and the customer service is better before I spend 60 dollars are three items all while rung out by an annoyed employee.
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