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  • DO NOT USE THIS SERVICE! We scheduled and appointment for a transmission pan leakage. The mechanic came on time and looked at the car and said we have a transmission pan leakage but they do not do transmission work, so he can not do the repair. We got charged $70 to be told what we already knew. No job was completed, no service was provided but we ended up paying for it. We called the 800 number and spoke to somebody who explained that it was a consultation and we cannot be refunded the money because the email confirmation for the appointment says it's only a consultation. No such verbiage or explanation in the email or on their website when you book the appointment. It only said that if the problem is not what you have provided, they will adjust the quote to reflect it. We were under the impression we are paying for the car to get fixed since we already knew what the issue is. If they knew they don't do transmission work why even take on the job?? It's dishonest to charge for a service you haven't provided. Horrible experience. They denied us a refund. Please beware of this business' practices and save yourself the headache and the money! You might be fine if you only need an oil change or something simple, but for anything else - don't use YourMechanic!!!!!!!!!!!!
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