So, my therapist got me at 12:07. Ok not too late. She gave me her name and said we'll be upstairs. Ok no warmth or handshake maybe it's not her thing. I told her the two areas that gave me trouble and she told me to lay down face up. She didn't ask what kind of pressure I liked. She didn't adjust the foam roller to the appropriate place nor at any time was I asked how I was feeling. The room was cold and if she just asked once I would've told her because me obviously shivering wasn't enough. Unfortunately, this was THE worst massage I've ever had and at one point I thought it was a joke! She missed every area that was common to massage and i was just being lightly rubbed with oil in between her loud gulps of water. At one point I looked up to see where she went. Most good therapists keep at least one hand on you or stay near you. The energy which would've made up for the massage wasn't good either. No soft voice. No gentle movements moving the sheet or my body parts. I almost got up and left but then remembered I was naked! So, I was going to let the front desk know about my experience when they asked because every place I've ever been HAS asked. Guess what? They didn't. They just took the tips and gift cards and that was it. I'm in customer service and this was unacceptable. I can see if I was impolite, rude or just a plain old bitch then you'd maybe try to just get me out of their. I just smiled and barely said two words because it was obvious no one cared in the first place. I've had many massages in the past and not every one was perfect however, whether it be the energy or the massage one made up for the other. Nothing was good here and probably shouldn't have even tipped.