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  • When I lost my best friend she was taken to this funeral home. It's where she was sent closest to her mom. Today I just went in to bring her urn that was purchased (not by the family). She was on social services who paid for her cremation. When I first went in there she said "oh, she's on social services, they don't let you use an urn that had been brought in"?? What!?!?!? I have never heard of this, ever as I had to do the same thing with my mom 5 years ago. Once she told me that, I called social services right then and there to find out if that was true. All of a sudden the lady said wait, hold on we may be able to do it??? Oh you mean now that I'm already calling social services to call you on your bullshit?? Then she tells me we can do it but it's $20 to fill the urn and another $5 to fill the keepsake. Obviously a complete scam. The whole situation didn't sit well with me as any other funeral home I dealt with never charged to bring in your own urn. So when I got Home which is on the other side of town I called their location in reno. I asked the lady if I had a friend on social services who was to be cremated at her location if I could bring in my own urn. She said "of course you can" sounded very compassionate and caring unlike the Vegas location. I said, would you charge me to put her ashes in a urn I brought in? She said no sweetie of course not. I said thank you and I would call her back. I then called back the Vegas location and let them know what Reno said. She said well they are separate from us. I said so you don't have the same owners? She said nope. Again another lie as I called the Reno location back and they said yes mam we have the same owners, sometimes prices are a little different on items based of zones. I explained to her what I was going through with the Vegas location and she couldn't believe it. She was very apologetic. She gave me a number and told me to talk to Ryan the ceo. I am currently waiting for a call back from the Vegas location. When I called she said the supervisor was on lunch but will call back when they get in. Almost an hour now and nothing. This place lacks common courtesy, compassion, empathy and responsibility. I will never let anyone I know use their services and I will definitely be in touch with the county commission and BBB as they are scamming people in their time of heart ache. Only gave 1 star because I had no choice they deserve 0 stars. Oh and another side note, the lady when I first had to deal with this when I lost my friend was extremely rude on the phone and told me this would take 60-90 days to do her cremation. She said social services takes their time and said it doesn't matter who I call as it will take that long. Well I called and talked to social services that same day she was approved. They are the worst people I have ever dealt with.
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