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  • Though I had a very nice experience while going to the store, I found out what they perceive as customer service when I had to call the store to let them know about an issue that I was having with a chocolate chip starfish. When I gone to discount aquarium I had purchased a chocolate chip starfish a combination live coral rock, as well as a feather duster worm. though the staff had answered many questions of ours, they did not inform us upon purchase that the chocolate starfish would eat the combination on coral as well as the feather duster worm. Whenever I call to speak to the person who I believe is the owner named Chris he was beginning to tell me to bring the chocolate chip starfish into the store. Whenever I told him that it had already begun to eat my coral he told me that there is no way that he would have sold me the chocolate chip starfish with the coral even though I bought all three items on the same day. before even hearing the entirety of my story Chris then proceeded to hang up on me and will not take anymore of my calls or messages going forward. instead of handling this as a business he decided to hang up on his customer where I had spent well over $100 in his store the day I did my purchase. I do not appreciate how I was treated and I will not be going back to the store and I do highly advise that you do your own research before going to the store to ask any questions
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