They have a website. Apparently they don't have tech support. I've been trying to complete the guarantor form ONLINE since receiving my credentials. I've emailed them 8 times and called 3 times. Finally a live person answered today and regretted to inform me I'd have to download the paper, fill it out, get it notarized (are they paying for that?) and send it in. I hope my guaranteed person has a better experience they I have had so far.