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| - This is a review for Lowe's Pro Services. The store itself probably deserves a 3.5/5 rating but their services merits a 0/5.
May = initial estimate. Looked low and itemized. Based on just the price, we chose Lowe's to do our siding install project
June = measurements done and full amount close to $6000 paid. No deposit, no payment chunks, just full out all our money given up to Lowe's without any work done yet. First red flag
July = no updates, no work done, no guaranteed time frame, just an estimate
August = aaaaaand...here come the delays. Supposed to start work the second week of
August but no notifications, no communication from Lowe's about anything. Hubby and I had to call and email incessantly only to get a terse answer that the time frame is not guaranteed from the original salesman who sold this project to us, Greg.
End of August, some work from Nasco (contractors) starts but instructions from Lowe's are unclear and erroneous. Nasco workers seemed a bit young and inexperienced. They didn't even have a dumpster to clear away our old cedar siding.
September = no end in sight. The side of the house is done by now but the bay window siding is neglected. Lowe's comes back to us and says this was never in the contract even though I had the verbal and email assurance that this was going to be included. More weeks roll by and Greg, the guy who indeed assured me the bay window siding was included had the gall to deny fault and charge us an additional $1500 for less than 30 ft2 of siding. We talked to his supervisor who was informed of the entire situation and apologized and said Lowe's would finish out the job. Still no talk of a time frame or anything.
It's now 9/15 and NO emails, NO calls about when this siding project will be finished. I have learned my lesson and to warn everyone to never work with Lowe's Pro Services. They are anything but professional, timely, communicative or even decent.
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