Apparently things have changed drastically since the previous reviewers' stays at the Westin. I have nothing but praise for the hotel, especially the staff. From the moment I walked in everyone was incredibly friendly and kind. When I was checking in, the bellman assisting me with my luggage cart (I was here for a week) dropped and broke a bottle I had brought in with me. There was an immediate apology and assurance that my broken item would be replaced in full and delivered to my room (which it was next day). Since then the staff has remained courteous and is very attentive to any needs I may have.
My only complaint -- who designs a shower with no door? Floor gets all wet and that's just an accident waiting to happen.
I recommend giving this facility a chance (regardless of previous reviews) because I had a great stay here, and the staff really do make it worth it.