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  • I honestly wish I could write better things about this gym. Unfortunately right from the beginning we have had issues with this place. Childcare was the first issue, I was called twice over the intercom by an extremely rude young lady named Mia, who I was told has had a a number of complaints before. & the second time my youngest son (20 months) was crying. They called and told me & I came back in to pick him up. He is crying at the legs on another blonde girl standing ignoring him. Personally I don't think that's ok. & the salon, an absolute unprofessional experience... I came in asking to bleach my 3 inches of regrowth. I saw Bree who I was told was the best at blonde. Blow my regrowth I am a very cool blonde. Long story short, I left with a very dark yellow ring. Some places not bleached at all. I came back in 6 days later to see what could be done to have this corrected. My hair was to damaged to be re bleached. Bree offered me a refund which is not something they give out, so after speaking with the manager of the salon Stephanie, she offered to get me in with another stylist that could fix it. I told her no, all I wanted was a refund. I spent 100 in cash and 70 LTB, argued with me that wasn't an option. This issue went to the GM of Lifetime Kari, who I spoke with 2 days later. She didn't agree that Bree & Stephanie weren't out of line. (She said Bree does her hair so I can see why she stood up for her). She was more concerned with my poor language (cussing) obviously I'm pissed off about this absolute horrid customer service. She said I wasn't handling it in a professional manor. She offered me a 60 minutes message for the "inconvenience". I don't think my damaged hair is gonna benefit from a message... So as a result of this terrible service my only request was to cancel our membership (we have had 3 weeks). Kari definitely didn't seem concerned about loosing customers. I will never go back. Extremely POOR. & i am truly disappointed I wasted 130.00 on a place that has caused my family nothing but stress.b
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