The ambience of this place is great, however the service is terrible. We got a table for 4 and we're told they'd text us when it's ready, and we noticed multiple parties walk in and be seated before us (45 minutes later) . When we spoke up they immediately sat us. We then sat there for over an hour as one drink took over 20 minutes to come out, and the appetizer of "fondue dip" aka- microwave pretzels came out cold. To make things worse the same bus boy walked by and asked 6 separate times if "is this your food?" Walking to the wrong table each time. Left cash before even ordering dinner as we were all fed up with the service. The server apologized but that was honestly the worst service I've ever received eating out. This place has a lot of potential to be good, but currently is horrible. Do not go here.