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  • Let me start off by saying I am not a fan of Boston Pizza, too many screw ups, underwhelming food, poor service and just having had too many issues as a whole with this franchise makes going here more of a chore than an enjoyable dining experience. We ended up here after shopping in the area last weekend as the couple that was with us had kids and this place was their choice. First off it looks like there were some new menu items and an update was long overdue, so kudos on that. 1 star. Also, the kids seem to like this place and they do offer a few decent choices for kids at a reduced rate on Sunday so for that, you receive another star. Where this location loses points is the waitress, and the food quality. Our waitress was MIA for most of the night, in fact, she was overtly catering to a table of men drinking in the corner (rolling eyes) we were not drinking for obvious reasons and had asked on 2 occasions for refills on pop, which she never re-filled. One of our friends asked for ketchup that she never brought, it was a floor manager that ended up bringing said refills and ketchup, whilst our waitress was still no where to be found. I ordered a salad, I don't remember much about it as it was pretty unremarkable for $18 but it had canned peaches some nuts and feta cheese. She finally showed up well after we were part way through our meals to ask how things were and never showed up again till it was time to pay the bill. 3 STARS LOST for the auto gratuity of 18% on the bill. Now, I am generally a very generous tipper when wait staff offer exceptional service, when service is less than stellar, the tip will reflect that. The worst part is that we tipped her 15% to the already added 18% gratuity! Never was it mentioned that there is this auto tip and in all honesty, she didn't even deserve the standard 15%. Makes sense why she never went out of her way to take care of us when an auto tip was imminent. Done with this place.
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