Here it is almost 2 weeks ago that I had an appointment with Irwin Shorkeys to get an oil change and take care of a warranty issue. I expected a longer wait time to get taken care of but clocked in at 1 and a half hours which was better than what it took before. By the way I am still awaiting a follow-up phone call from Jim Shorkey, Jr. to discuss our issues. But like I said before, out of sight ,out of mind.I guess I am in visible and if you have a problem with them they will go out of their way to ignore you. Time ticks away Jim and waits for no one. Man - up and call me back.