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  • Never have I ever had a worse customer service experience than I had at this Wind store. After buying my mobile phone here in late August, I have had it sent out for repair twice, which I acknowledge is not the fault of Wind. However the lack of communication between warranty centres and their other branches means that I had to run around finding documents and receipts from different stores, pay an arbitrary $80 deposit twice, and get a loaner phone that later stopped working. During the second time, I was livid - my phone had stopped working again and it was clear by the number of people in the store with complaints like mine, that Wind was selling faulty phones. Wind staff responded using standard policy quotes, and although its not their fault, when speaking to a manager it was frustrating that he stormed out mid conversation, yelled at me, and then sent me up another long phone branch instead of helping me. I have sent out my phone for repair again, and now the only number attached to this store is not being picked up. This sort of dismal service and lack of support is frustrating and heart breaking for a student who saved up money for this phone, but probably for any paying customer too. I will be going again tomorrow to figure out if my phone is back after four weeks of being phone-less. Fingers crossed.
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