I ordered a classic chicken fettuccine Alfredo and instead I got a vusili pasta with a bland sauce and chicken. It was specifically noted in the menu that the chicken would be wood-fire baked and if it was, it was under-baked but still cooked. My friend got a simple margherita pizza that tasted like a frozen pizza. It was nothing like how a wood-fired pizza should taste like and it didn't even seem they made it correctly or even at all with a wood-fired oven. The sauce was a plain tomato sauce topped with cheese. No other spices were added! We were shocked at how poor the quality was, especially since their price range is around the same as Cafe Nervosa in Yorkville. We did not bother to complain even because we had waited for about an hour for our food already and we were starving.
On top of that the waitress forgot our orders and apparently their system restarted so our orders were never put through. We got a simple sorry and she was gone from the table. She never refilled our water either within the two hours we were there. I don't know what was on her mind that day, but nothing from her attitude showed that she cared. I wondered what others would have done in my situation (i.e., would you have tipped? complained and asked for a free meal? etc.).
This was not my first time here either. I have been here multiple times before over the past two years since I live around the corner but I was appalled and extremely disappointed at everything during this experience. I do not think I will be back here again.
For a pizza of $12 and pasta of $15, none of it was worth it.
Service: 1/5
Food: 1/5