I set up an appointment over the phone with their receptionist, who was very patient with me while we tried to find an overlapping open time. I got my car in just before Christmas for an oil change and a look over!
My 14 YO car's belts were all new, yet I had a terribly loud squeak coming from one of them. Fortunately they found the issue and tightened my belt so I didn't damage it further. They also provided me with quotes and a general time frame to get any future replacements done. The mechanic was super great at explaining issues and costs, and kept within the timeframe that he said he needed for my maintenance.
I've read that this shop has reasonable costs and fees compared to others in Madison, and after talking to other shops (and trusting my step dad's judgment) I was really relieved by the cost of it all.
I'll definitely be returning there for my next servicing and repairs!