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  • I'm sad to say this location has gone downhill. Way, way downhill. For one, their online ordering system does not notify the employees when an order arrives. When we arrived to pick up our food at the scheduled pick up time, they had to search for the order. Then they started it. We asked how come they take online orders and the employee said she didn't know. She said at a different location she worked at, a bell would ring when an online order came in. Here, they have no notification. Even with the order in front of them, they got it wrong. We checked our bag because our order typically takes two bags and it was all comfortably hanging out in one bag. When we opened the bag, the nachos and tacos were both in "grocery-store-bought" blue paper bowls covered in aluminum foil. The portion size of the nachos was 1/3 the size of normal. The kids meal was not what was ordered. We refused the nachos, paid and left. The steak in the tacos was not the typical Qdoba marinated steak. The tortillas were not their "regular" tortillas. I wonder if they lost their franchise and are no longer getting the support from Qdoba corporate or if some manager dropped the ball. Either way, I won't be returning to use the remainder of my gift card. I have been a long time fan of Qdoba. This is really a sad excuse of a restaurant. I hope Qdoba corporate monitors these reviews and steps in. This location has been suffering from massive employee turnover and poor quality control for months. Tonight was the last straw.
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