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  • I'm not sure where to start. First of all, the customer service was actually pretty good. Both techs I spoke with were kind and helpful and only mildly condescending. My problem, however, was the complete and utter incompetence with the work done to my phone. I broke the screen and digitizer to my Nexus 4 and decided to replace the entire LCD. When I called All Mobile Matters, i asked how much it would cost to replace it. Over the phone, they quoted me $130 and it took them about 10 minutes to take down my name and credit card information. They told me it would take about five business days for the part to come in and then they would call me. Seven days pass and no phone call, so I finally call them twice. The first time I had to text message them since their business has no voicemail and no one returned my inquiry. At least someone answered the second time. They had the part, it turns out, and no one bothered to give me a call. Then, they charged me an additional $40 for labor that nobody mentioned when I called in for a quote for a total of $170 + tax. So I bring my phone in and wander around the mall for an hour while they replace the LCD. I got my phone back and it looked brand new again, and I left pleased. Until I tried to turn it on. They had somehow managed to softbrick my Nexus. It was stuck in the load screen and continuously reboot without loading the OS. I brought it back and they had no idea what to do with it. Luckily for me, I am tech-savvy enough to flash it with a custom kernel but for anyone who can't figure that out, their phone would have been completely ruined and totally unusable. So I got the phone working again only to find that the earphone jack was not working at all and had to bring the phone back AGAIN. They'd neglected to plug the module back into the motherboard when they took apart the phone. This was a quick fix, but I'd already had to go to the mall three times to get a job done that should have only taken a half an hour. Fix your phone yourself, these guys barely know what to do if they aren't just replacing the screen on an Iphone.
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