| rev:text
| - Rating a McDonald's should include some inherent rules in my opinion. Much like a review written for a big bank, large retail chain, or gas station, the review should not be a critique of the corporate culture, the overall products or menu items (unless said items are regionalized and vary), or the stigma attached by the overall public opinion regarding said establishment. The review should concentrate on the individual establishment being reviewed, including food preparation, staff friendliness and competence, and overall experience. My reviews of these types of establishments always pertains specifically to the particular venue being reviewed and never includes overall opinions of the chain as a whole.
This McDonald's is a locally owned franchise operated by a local businessman that can often be seen wearing his woven McDonald's Oxford shirt, working the walk up counter inside the restaurant. That right there is a positive point. When the owner experiences the day to day operations on the ground level, he has a better understanding of the customer experience and can continually coach and develop his team to further satisfy his customers and achieve repeat business.
When driving my daughter to school each morning, time permitting, we stop by this McDonald's and pick up a coffee and or CinnaMelts on the way to school. The staff is exceptionally friendly, engaging, and have the ability to make things right when a situation occurs that obviously inconveniences the guests. No one in drive thru likes being asked to park in the "Priority Parking" to wait for their food. This McDonald's owner has alleviated some of that annoyance by offering little things like a coupon for a free fries or drink when you return as an apology for waiting. Sometimes, when instead of being asked to park, the employee has just offered a free large drink or free apple pies at the window due to the extended wait time. This is s very nice gesture that is not usually seen at other McDonald's.
There are some cons though:
1. They often forget to include plastic silverware in your bag when you order CinnaMelts. My daughter has had to use a tire pressure gauge as a fork a few times when they forget and we don't have time to go back.
2. Though this location still does the great promotion of "any size soft drink for $1" they removed regular coffee from that list for some reason. Of all drinks, I would think regular coffee could be one that stays $1 for any size.
3. Despite the $1 for any size drink offer, when you order a combo meal, the drink is a medium. I would think they would ask what size you would like since the ala carte pricing is the same for all sizes. But if you want a large with your combo, I believe there is an upcharge.
4. Using Apple Pay at the drive thru isn't set up for efficiency. The drive thru employee has to lift this huge device outside of the window to have you point your iPhone at it. This seems like it should be alleviated by attaching a device to the windowsill or something so it's not so cumbersome to both the employee and the patron.
The cons aside, this is a very well run McDonald's with an exceptionally friendly staff, especially in the morning shift. I can't help but strongly recommend this McDonald's to all NLV locals.
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