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| - If I could I'd give 1.5* and the 1.5 goes to the meat, 0 for service, 0 for environment, 0 for experience, 0 for pricing.
Downtown Toronto location is much better than Vaughan.
I planned a surprise party for my boyfriend since mid May for end of June. From then till now I believe we had 3 emails and at least 8 calls to ensuring everything is correct. They said a contract needed to be sign with credit card number given and $10 deposit per person for holding a party/table more than 8 people. Understandable. My party was 22 people*
On day before party, my boyfriend's last name is still spelt wrong!
From May till the actual party, things still doesn't go right. I said it is a surprise for a reason and when we arrive, the male in suit standing at the front and asked for our reservation. After I told him, he said "oh they're right there in the middle". I was surprised because it was a surprise for my boyfriend and right off the bat you told him, there you go, right there. No waiter or waitress even walk us in.
General environment was family friendly. Salad bar was small and limited selections.
**Our server was rude from beginning till moment we leave. I sat down and nicely reminded her that I brought a cake in and it was homemade so I must get the cake carrier back. She said "sorry we don't have anything like that'. I"m like of course you do, cause the cake was brought in and in the fridge at your restaurant right now. Then she rolled her eyes and said "ok, if it's yours you'll get it back". I was shocked with the manner and asked my friend (in front of her while she's taking orders for drinks) if she was giving me attitude and she looked at me.
The restaurant wasn't full that night, for sure no one was waiting at the reception area for a table. There was still empty tables.
We didn't get serve with variety of meat and even though we sat right where the kitchen is, the servers come to our tables very slow and it is the same meat over and over again. (Where as Downtown, Toronto location they had a variety of meat available, fish, shrimp and tons of salad selections). Vaughan, you need to ask for everything (even a fork takes 10mins to come).
**Not everyone was full (boys were still waiting on meat) and the waitress kept rushing us and asking if we're done and start taking our plates and utensils away. Well what if I still want salad? (we had to ask for forks again)
**Waitress brought out the cake at the end, given that I assume she had enough with us. After blowing the candle of the cake, we asked for a knife to cut the cake. She came by with a knife and took the cake away and cut it immediately. Everyone stood there with cameras were shocked. Like.... isn't the birthday person suppose to blow the candle and take the first cut? Rudest thing was, she didn't ask. She came and took it away and start cutting while one of her co-worker starts passing her plate and another co-worker standing there (three in a row) holding onto the card machine for payment.
Completely a disaster for planning party there. I wouldn't even go here for normal dinner.
Though 22 people isn't a lot of money, $50/pp + tax + 15% gratuity on top for party 6+ but with this kind of service and attitude and rushing, I would never step foot back here again or will I give them a second chance! EXTREMELY TERRIBLE SERVICE!
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