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  • Don't bother wasting your time shopping in this store (at Northlake Mall) - especially if it's for someone else, because they will not make your returns/exchanges an easy, or pleasant experience. They are more than happy to take your money on the front end, but God help you if you have to return and/or exchange something. My husband purchased two items (a shirt and a peacoat) for me as Christmas gifts from this store. As most people who shop here know, they are one of the higher priced stores in the mall and it's not uncommon to pay between $75-$90 just fopr a top. You would think they would be a bit more helpful when it comes to the after sale when someone needs to excange. NOT SO! - as my husband and I found out. I was able to exchange the shirt for a different size, but another color; however, the coat was another story. Because it was on sale when he bought it (and they didn't have anymore in the store) the sales associate who was doing our exchange made it seem like there was nothing she could do for us. I guess we're supposed to be stuck with an overpriced coat in the wrong size. We had called before coming in and spoke with someone different who had told us that they didn't have one but another store did and they could do a 'charge send' to us. That was fine for us, but once we got into the store, the girl who was supposed to be helping us, was acting like it was not only an inconvenience that she had to call another store, but actually had the nerve to tell my husband TWICE, very sarcastically: "you just need to bring her in next time"! - (obviously, doing her job was too much to ask....I guess unemployment or government aid must've been easier) I worked retail for 8 years and was a manager for 3 of them, and the quickest way to lose customers is to make them feel like they're an inconvenience. Well, tell you what Bebe store at Northlake: YOU DON'T HAVE TO WORRY ABOUT ME OR MY HUSBAND SHOPPING THERE ANYMORE! I'll take my business to the SouthPark Mall store and it's my guess that your store at Northlake will be out of business within the next year or two - good riddance!
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