I can't speak to the contract/service issues mentioned by other reviewers, but just needed to go in and get my phone cover replaced was a breeze! I visited other locations and the wait time was WAY more than I had time for... and at this Verizon store they helped me immediately. I got the glass cover put on (highly recommended... the glass cover will crack if you drop it, but your phone glass stays perfect underneath!), and Jose did a flawless job... no bubbles here! The employees were really friendly and I was happy for a quick and painless experience. Thank you!