I ordered a shirt from Brand X pretty much 100% online and submitted my own artwork. They did a very nice job of calling me to confirm my order and talk through exactly what I wanted. They sent me a proof along with my quote and then a second proof after a wanted some minor changes. It's very clear that the staff works as a team and they did a nice job on the shirt that I had produced. The reason for a four and not a five star, --- The website was a little bit clunkier than some of the other T-shirt design websites online, but I wanted to spend my money locally. I wanted to spend my money in Tempe. I would recommend this store.