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| - We are still in the middle of a horrific situation with this company. We moved to Charlotte 2 months ago, and shopping for furniture was one of the first things we did. We bought multiple rooms worth of furniture and spent many thousands of dollars at the store. We waited 10 days for our first delivery. The delivery guy says there is a part missing from our king sized bedframe and he can not put the bed together, so put the 4 huge boxes containing the bedframe in our garage. Also the coffee table was not in stock, and the dining room table has a large chip right on the top. He assures us he will let the company know, and that they would call me. Several days go by (over new years holiday, so I gave them a few days before calling). I call customer service, and they tell me the delivery guy did'nt report anything, and they would resend the furniture. The next week-same delivery guy comes and drops off the coffee table. He sees the boxes still in the garage and laughs, saying oh I see they still have'nt fixed your stuff. He quickly leaves, and I notice the entire corner of the table is crushed and broken in several spots. I run out to the front of my house, and flag the guy down to take back the broken piece, and he gets in his truck and ignores me, then leaves. I call customer service again, and again reschedule yet another delivery. Another week goes by and a new delivery crew arrives. They do not have the dining room table. They inspect the bedframe boxes and say there is nothing missing, that it is likely that the first guy did'nt feel like putting it together, and that he has done this before. They brought a new bed and put it together, but the footboard is damaged. They checked the one in the garage, and it also is damaged. They brought another coffee table, which was fine. I am livid at this point about the first delivery guy and the continued deliveries of broken and missing items. I call the store, I called customer service multiple times. I told them if they sent this driver to my home again, that I was not letting him in. I was assured that my chart would be "red flagged", and a supervisor would call me by the end of the day. No one ever called. I called both back the next day, and scheduled delivery number 4. On this delivery, the damaged bed frame was replaced, and the delivery guy tells me that the first time, it was not put together correctly and we are lucky it did not break. They brought another dining room table-this one had a huge amount of damage. They showed it to me on the truck and did not bring it in my home. Calls again to customer service, where I'm told they will send someone to fix the chip instead. Several more days go by, and a man comes bright and early at 8am on a Saturday. He is in my home for seconds, and tells me they dont repair table tops because it is too noticeable, takes a picture, and leaves. He asks if I told them where the chip was, as it is their policy to never attempt to repair a table top (and yes they were well aware it was on tabletop). I call the manager at the store again, he is on vacation. I am told there is another manager who will call me back in a few minutes. He never calls. I call customer service and somehow wind up talking to a supervisor and have set up a 6th delivery to my home for next week. The people in the store were very nice, and the undamaged pieces are nice. Their customer service, follow through, and delivery are horrendous! There are a few pieces I really liked and planned to order once we got the house set up more, but there is no way I am ever purchasing from rooms to go again!
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