I just received a massage from Alma here and had the same experience as another poster had a couple weeks before with whichever therapist he had (not sure if it was the same therapist). She had her own agenda and completely ignored the areas that I asked her to focus on. This therapist obviously needs more training and to learn where the muscles are and how to properly work them. She put way more pressure on my bones and tendons than she did my actual muscles. I am a massage therapist and was in desperate need of arms/hands work and asked for rotator and piriformis work too. She spent maybe 30 seconds on the back of each arm and hand while I was face down and no time spent on them after that. There are 4 muscles that comprise the rotator cuff, she only worked one of those, supraspinatus - leaving out Teres, infraspinatus, and subscapula. When she "worked" glutes, she dragged her fist from near sacrum and pulled the muscle laterally. Never have them done that way and it didn't feel good, but not much of the massage did (I kept hoping it would get better). Didn't even touch piriformis. When she had me face down she spent most of the time with her elbows in my sacral area. I asked to speak to a manager and she said one wasn't available. So I told her that I was disappointed that she didn't work on any part of the focus areas I asked her to. She gave me an apology, however insincere. She said she could give me a discout, I said that they had my number and her manager could call me when she was available. I went in and did not get the service requested, I didn't feel responsible for payment with that being the case. I was hoping to find a regular therapist closer to my home when trading at work isn't possible. The search continues. *Almost forgot to add that the place was cold and they only use top sheets, no bath sheets or blankets. The other people there didn't care about the noise level either. Not a very relaxing atmosphere.