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  • What a terrible experience. We were referred to Donley by a long time customer for A/C maintenance. We called in 2 weeks ago and were given an appointment for today. The time frame we were given was 12 to 5 so I cancelled all of our plans to make sure I was home. We received a call around 9am telling us they were not able to send someone out and had to reschedule. Well I called back and without even an apology I was told the soonest the could come out was a month from now, and the reason there was nobody coming today is because they had several people call out from work. I explained we had already waited 2 weeks and they were going to make us wait another month ... The woman I spoke to said "don't worry you can still use your A/C until then" ... DUH! So no apology and no type of compensation for waiting, like a couple bucks off. I advised her we were going to a different provider and she told me to have a nice day and hung up.
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