I once enjoyed shopping at this location because of the exceptional customer service I received. I attended a beauty event today which turned out to be a waste of time and money. I had offered suggestions for improvement on this same event in the past and no one does anything about.
Nordstrom was once a place where shopping was an experience. Guided by a personal shopper I had been given either a drink or snacks while a wardrobe was picked out for me. That isn't the case anymore. Instead my reward is when I spend a certain amount of money I am given a "monetary note" to use for a future purpose. It even has an expiration date on it so I need to remember to use it.
People here are friendly and willing to help however, like other department stores, they are after your purchase to make their quota.
I only remain loyal to this store for the few whom I've known in those good years and will continue to give them sales only.
The only thing I find worthwhile is their restaurant Sixth and Pine which is a lot nicer than other Nordstrom's I've dined in.