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  • After several negative lunchtime dining in experiences at the Panera Bread on Center Ridge Road in neighbor city Rocky River, I thought I would try the downtown Lakewood Panera Bread. Hard to believe that this location is actually WORSE than the Center Ridge Road. The whole place needs a good bath - dirty floors, dirty tables, dirty furniture fabric, dirty prep areas - disgusting! How come the Lakewood Health Dept. hasn't cited this location? Staff seem clueless, not customer friendly, and not very happy. The cashier made multiple errors on my order, so that a "manager" had to come over and correct them. The food prep area was beyond dirty - food scraps all over the counters and floor, bread not covered, a couple flies enjoying a free lunch around the lettuce storage area. Can I say really gross! This location makes the not great Rocky River location appear Michelin Star ready! Is there no regional management of these two Panera Bread locations? Doesn't Panera Bread understand what just happened to Chipotle with dirty restaurants and under-trained staff? Where is the District Manager's supervision of these 2 locations? And where is the Lakewood Health Dept. inspection?
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