My wife and I planned on trading in our 5th wheel so stopped by to look around. Knowing that work will be needed at some point I wanted to meet someone in service dept, I asked several questions of this young man that he could not answer except one. Late twenties early 30's "I am the new service manager. Must be a relative. We will pass, no time to deal with trial and error. Hint LDLP hire experienced service people.