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  • It's difficult to review the quality of their work since they failed to show up for the appointment. Even worse, because my home was outside their service area, the location they said would be appropriate was 30 miles from my home resulting in a 60 mile round trip for no reason. I waited at the agreed location for well over an hour beyond the scheduled time during which I twice called the cell phone of the person who was supposed to meet me and do the work and I also called the company's office number. No one ever answered the phone and although I left voice mail messages each time, I never received a call back until I left the location and drove home. When I was almost home I got a call claiming the work vehicle had gotten a flat and there was no spare so they missed the appointment. (Ever notice how many more flats there are than there are flat repairs?)They never explained why that prevented them from calling in response to my voice mails but promised to make it up to me by coming to my house and doing both of my cars. The man said he'd call me the next day to schedule a time, but he never called and I've never heard from them. This is a company that sounds wonderful over the telephone, friendly (Larry couldn't be nicer) responsible (so apologetic for their missed appointments), understanding (so sympathetic to your wasted time and money), etc., etc., but apparently they really don't give a damn about you so long as they can make a convenient sale. When the sale becomes inconvenient they just ignore you. Maybe I was just unlucky or maybe those flowery reviews should be viewed with suspicion, but I'll never deal with them again and I'll tell that to anyone who cares to listen.
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