Signed up with the wellness plan a year ago. Was told I would be notified when plan was set to cancel / auto renew. I visited this location on 2 other occasions being told the same thing. Today i received a letter that the account had auto renewed and is now 3mo overdue. I called the corporate office and because it was NEVER NITED on my account that I did not want auto renew, I'm S.O.L. will not be signing my new dog up for this plan or referring Banfield to family or friends. Ever.
Oh and of the vets here, tall man with curly hair was nice to eepo on her first visit. On visit after, older gentleman insisted on muzzling my dog when he grabbed her tail to check her rectum. Didn't even gently approach her or ask me to hold her. Just grabbed her tail so of course, she jumped, and it made him uneasy.
WHAT A JOKE.