Everything will be late. The drivers are contact and roll up like a creepy 1980's chester coming to give you the package.
At one point the plastic on the push part of my door bell was very visibly broken. The driver stuck his finger in there anyway and then left me a ranting note about fixing my door bell since it made him bleed. Unreal. He wrote me a whole door tag for it.
The customer service is horrible but the director of customer service is Pamela (Pam)Mendoza-Peglar you can email her your complaints at PPeglar@OnTrac.com , she's a real piece of work so don't expect to get too far.