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| - This rating could either be a 3-Star or 5-Star, so I'm splitting it down the middle. The final product ended up being great. I wish I took before & after pics. I brought in a pair of leather Tory Burch wedges that needed a new sole, recoloring of leather all around, and fill-in of some dents & scratches.
There are a couple of reasons I'm torn on the rating. First, I was told I could pick up the shoes at noon. When I arrived after 5 pm, they were not ready, so I waited 10 minutes while they finished them up. Then, when I inspected the shoes, there were scratches that were not filled--and they were scratches that the employee that took my shoes in specifically said they would address. They said they would take care of the missed spots, and I had to come back the next day. It's a 25-minute drive from my house, so that was a bit of an inconvenience.
However, the work ended up being great. So at the end of the day, I'm happy my shoes were restored, and I will come back for more of their quality work.
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