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| - We went to this place twice in two days and my experience there is what made me give it this rating:
POSITIVE
When I stepped into this place I was really amazed with the setup and layout of it. All over the place are plush areas to sit down with a ton of TVs to watch everything all over the place. In the main area there is a huge screen (like someone mentioned 40' x 20' screen) with stadium seating. All around the back there other nicely furnished rooms with more big screen TVs and the like.
The other good thing about this place was our service. On both occasions our servers were very attentive and always checked on us and asked if we needed anything. Even the backup servers helped us out whenever we needed anything as well.
NEGATIVE
On our first occasion here we were led on a little tour and then seated in the "Sapphire Room" towards the back of the place. Like I said earlier it was nicely furnished and there was a pool table in there. We were sitting in there having a good time for about twenty minutes and had gotten our first round of drinks when our waitress asked us if we knew that it was a $40 spending minimum PER PERSON for us to sit in that particular room! No one had mentioned this when we were first seated so we were pretty taken aback when we heard this. As we only wanted to have a few drinks and watch basketball we decided to take ourselves out of this section to an area where there was no preset spending limit. Granted I know you need to spend some kind of money when you're watching sports in bars, but this was absurdly high.
The food we had here, while it wasn't bad, it was pretty mediocre.
-On our first trip here we had the cheese fries. The fries were only OK, but what really set this appetizer back was the fact that they dumped like cheese whiz cheese on it or that rubbery cheese you get with your nachos from 7-11. How hard is it to get shredded cheddar and micro or heat it so that it melts on the fries?
-The second meal I had at this place were their "40/40 burgers" which essentially is their version of sliders. Nothing to write home about either. I asked for them to be done medium and they were pretty charred when I got them. Twelve dollars for three little burgers that were overcooked? Once again, just OK.
-Some of the other meals that I saw but didn't try were their pizzas. It looked like something that came from the freezer section at the supermarket, like Aunty Celeste's pizzas or something. They didn't look that appetizing and no one really said much about them so I assume they weren't that great either.
-Drinks were kinda pricey too.
Now for the really bad part of our whole experience. We had a group of eight of us when we came and one of our buddies who set the thing up had called in to make reservations for us to having prime seating in this place. When we get their this big bouncer tells us that making reservations "doesn't really mean anything." That's all well and good I guess, now if they only took all that stuff about making reservations off their website then.
So the next thing he tells us is that "if you take care of me, I'll take care of you." And so my friend who set up the whole thing was like OK, fine, so he shelled out $60 for us to get prime seating. What does our bouncer guy do, he goes into the prime seating area and kicks out a few guys that are sitting in there so that we can sit down. After we get in there we find out that there's not enough space for our group to sit down, so we have to talk to our "friend" one more time to find us a space that we all can fit in. Luckily he found us an open corner where we could all sit, but unfortunately two of us didn't have ANY view of a television set whatsoever.
After this whole seating thing, we were kinda rubbed the wrong way. At the end of the night we wanted to talk to the manager about what had happened and finally after about twenty minutes of talking to people we finally got the attention of the manager (who really didn't look or feel like a manager from the way she was dressed). Essentially she told us to come back tomorrow as they have to review tapes and talk to people to find out exactly what happened. Seeing as how we were headed somewhere else already we said we would come back the next day to hopefully resolve everything.
I was less than confident that things would be resolved the next day, but when we went back to 40/40 the next day we went in and the bouncer guy that took our money came up to us, said the manager wanted him to talk to us and apologize for what happened last night and he even gave us our money back. While it was great that he did this it didn't seem too sincere and I was actually surprised that the manager didn't come out to talk to us to make sure this whole thing was resolved.
In the end we'll probably not go to this place again. Like other Yelpers have said this place doesn't know what it wants to be. Sorry Jay-Z, cool place, but not a cool experience.
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