I needed a quick touch up on my roots before I went away for the weekend and could not get in to see my regular stylist. I scheduled an evening appointment for last night with Michaela. I knew something was wrong when she would not turn me towards the mirror as she was blowing it out. Instead of my regular ashy blonde, she had turned my hair red. She then spent the next several hours trying to "fix" it. She did a few applications of toner, tried adding more highlights and tried a different color. Five hours after walking in my scalp was raw and my hair was a trashy copper color. Midway this ordeal the owner, Angie, went in the back with Michaela and then decided to go home. I called this morning to see if someone would fix this mess. The owner couldn't be bothered to even come to the phone and, although the receptionist was very apologetic, the best they could do was get me in mid-day tomorrow. I would have been better off using a boxed color from CVS.