It took a minute to get greeted and seated. Once we sat our server asked us what we would like to drink. I asked about the whiskey selection, she said she had no idea and sent me to the bar. The bartender really wasn't well versed in her stock because after she was done I had to point out the top shelf whiskies. The bartender poured the drinks, several minutes later our server dropped the drinks off and left. Ten minutes later she came back over and took our orders.
My husband ordered a Greek salad and an Apple Bourbon Glazed Catch of the Day. I ordered French Onion Soup and the Balboa. Our salad and soup came out first ( which we requested). My husband's salad was fine but my soup was cold, the cheese was not melted and it had a funny taste. After our server passed us a couple of times and after several minutes of it sitting at the end of the table she finally inquired how everything was. I told her it was cold and tasted funny - she apologized. A few minutes later our food came out - my husband's food was fine but again my sandwich was ice cold. At this point I was so hungry I just ate it. When she finally came over and asked how it was I was almost done. While I was in the middle of explaining - she walked away - SHE WALKED AWAY while I was mid sentence. Granted it was to get the manager but she walked away - rude.
The manager Jeremy came over and he did apologize for the food being cold - he said which I can only hope was joke that the kitchen staff was hung over because of the holiday.
What I didn't say to him - which I should of - if the server spent as much time taking care of her guests then hanging out the bar with him, the other servers and staff maybe our experience would not been so poor.
The manager did comp both the soup and sandwich which was totally unexpected and we were grateful but we still will not return in the future.