I am over COX at this point. I signed up in May for new service since I was moving into a new apartment and would need service. Over the phone I was promised $40 or $5 per month for 6 months. Something happened and I had to change my apartment #. They told me everything would be the same. When i got in the my apartment my internet was slow and when I called them I found out that my service was changed to the lower service.
I called them about it and spoke with several people. They promised me they would fix it. Got my first bill and there was no discount. I called again, and was promised that I would get $30.00 off my bill for 12 months for all my time.
Several months have gone by and I realized that since my payment was auto pay it was not changed. It is 7:45pm on a Saturday night and there is no one there to help me. What horrible customer service. I am really sick and tired of big companies like Cox taking advantage of people like me.