When I was under going chemo they offered to come to my house groom her then bring her back home. Who else can you say offers that, not Petco. I really appreciated the offer and luckily I never needed to take them up on it.
I have a 10 years old Rotty mix with bad hips that weighs 95 lbs, I s/w Sarah one of the owner about how I wanted my her handled. I do not want her picked up for any reason weather bathing or grooming, I do not want that thing around her neck, she's to be washed right away and a quick brushing and I'll wait for her. I was told no problem one time I forgot to tell them to shave her butt a little. When I came back the guy owner (can't remember his name) said he had it done, he remembered I like it done. As far as it being messy it happens at time you can't wash, brush, clean & wait on customers at the same time.
They've been very accommodating they have gone above and beyond what I expected. I know they've tried to correct past issues but not all the customers understand that. They prefer to bitch and give bad reviews one of the reviewers they bent over backwards for but she would not work with them to resolve the issue. I am not an easy person to please and if they offered my money back I would take it and give them another chance not just bitch on here.
It's not all about glamor where you need to pay to much it's in a great location the price is right. My only complaint is that damn bandanna I keep forgetting to tell them not to put 1 on her she's got a big fat neck & plus she doesn't like them. But I know if I ever remember to tell them not to put it on her they will stop right away.