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| - I visited this location only once on March 31, 2018, and I can say confidently that neither I or anyone from my family will ever be returning.
I won't belabour you with the details, but in summary, if you enjoy being verbally abused and threatened by staff, this is the perfect location for you. However, if you are someone who would rather not have a serving of aggression and hostility with your workout (or in this case, while getting dressed in the "privacy" of a change room), I strongly encourage you to take your business elsewhere.
I actually don't think I have ever been treated with this much unsolicited hostility by anyone, let alone someone in a customer service role. It was laughably awful. My favourite part of the experience was when afterward, a member who had witnessed the interaction informed me that this was why she sometimes went to a different gym. I'm sorry, but the risk of verbal abuse really should not be the bar by which you select your gym.
Fortunately, we were able to cancel our membership. It did take two trips back there, but I am relieved given what I have read on here about other people's difficulties trying to get out of their contracts. That being said, on neither occasion were we actually able to speak with the manager directly about our concerns, and there really didn't seem to be any accountability for their employee's actions.
The culture here seems really toxic. I also echo other's complaints about the level of sanitation. (Not surprising, since a lot of their time seems to be taken up with mistreating their clientele).
There are so many other gyms in the area in the same price range. Seriously, take your money elsewhere.
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