| rev:text
| - First off I would like to first point out that there were some excellent aspects of the evening. For example, the hostess was quite friendly and accommodating. Also, the individual who was tasked with bringing the plates, did his job perfectly. I especially appreciated the detail he gave us when explaining each component of the dish and the rationale for each item.
The main problem that my wife and I had with our visit was on two fronts. These had to do with our server and the other issue was the condition of two dishes (both of the first course, and my individual one for the second).
We chose the tasting menu, because it seemed like that would be the best way to experience our first visit to Café Boulud. The first course, the scallop Ceviche had a beautiful appearance, but there was a distinct odor that my wife pointed out - which I did not notice at first but did so from then on. I do not wish to imply that the fish was not up to code. However, I think that some if not all reputable kitchens would think twice before sending out a Ceviche that even had a faint "fishy" smell.
The other issue I had was a minor one, as far as the dish itself, but I think brought out some of the disappointment I had with the service. The dish I am referring to is the famous Potato Wrapped Sea Bass. It was cooked perfectly, and I will fully admit, it is an amazing dish. Unfortunately I did have a few bones in my portion. Again, this something that happens from time to time and, in itself, is not a big deal. When our server came by to ask how the dish was, I said it was very good, and politely noted that I had a couple of soft bones in mine. His response truly shocked me. He replied, sarcastically, "I'm sorry, I personally cleaned the fish myself!" and walked away.
Sadly this was not the only disappointing aspect of the service we received that night. Early on, he asked if we were dining for a special occasion. I noted that it was our anniversary, and he gave a blank response as if he did not care. I was left thinking "why bother to ask in the first place, if you don't care?" I suppose it would not have been so bad, if he had been attentive or polite otherwise, but unfortunately he was not. When the time came for the check, we waited at least 30 minutes before he finally remembered us and said, "do you want anything else?" At that point neither of us wanted to spend another minute at Café Boulud and asked for the check. While we were waiting I heard him say to another couple, of whom he paid much more attention to than us, "happy anniversary." Again, maybe just another little thing, but even little things can ruin what one hopes to be a special evening.
As an epilogue, I sent a letter to the manager about my experience. For the most part I simply wanted to tell him about where the evening fell short in my opinion. I don't know exactly what I was expecting in reply ... but I was expecting a reply of some sort. Unfortunately I did not receive one - not even a form letter. I can now only include that the service and mis-steps with the kitchen are regular occurrences at this establishment.
I have heard great things about Chef Boulud's restaurants in other cities, but I don't think I will bother to find out after this experience.
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