Maybe this company has excellent service, but I'm never going to know because I couldn't even get someone to call me back. I've left 3 messages in about a day and a half and all I asked for was a quote. Each time I called the representatives were polite, but unable to offer the basic information about trip fee and general service fees that other companies are able to provide within 2 to 5 minutes of the FIRST call.
During my 3rd call I was told that Gabe wouldn't be able to respond to my call until Monday. It's now Monday, two days from my last call, it's just after 6 PM and I've yet to receive a response. One of the bullets listed on their website reads "Prompt, dependable service", though I've yet to experience either of these qualities.
I was really looking forward to working with a company that has such high reviews, but I'm not used to this kind of negligence and will not be calling a fourth time. I hope in the future this company is able to provide more information to their customers upon initial contact.
Luckily, I was able to find a reputable plumber who answered my questions AND scheduled a same day appointment within 5 minutes of my first and only call.