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  • I'm so upset. Recently, I went from commission to rental and I knew that I wanted the same exact equipment that I had been using for years. I called all over the valley and found that this Armstrong was the only one that carried the 4 port wax warmer that I wanted. Yay! Fast forward 2.5 months....3 of the 4 heating elements are malfunctioning!!! Panic. I called Armstrong to see if they had one in stock, I was told that they would be getting one in on Thursday's shipment. Great. I cleaned up my malfunctioning monster, re boxed her, and took her back with the receipt. Easy peasy, right? WRONG! First- they didn't have the correct model. They only had the 2 port wax warmer. Second- The owner apparently isn't going to continue carrying that model, so refused to honor an exchange Third- the owner would not give me a refund They offered to give me 20% off the 2 port warmer. No thanks, I don't want to spend one more dime at a place that doesn't take care of their customers. I've been in the beauty industry for 30 years. NEVER have I been treated so unfairly by a distributor! Walked out of there and called Cosmoprof. They special ordered a new warmer for me immediately. I paid almost $200 for something that functioned properly for 2 months. Ridiculous that the owner Chris, would not take it back and special-order a replacement. Horrible customer service. Never again!
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