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  • The store itself is physically appealing and the customer service personnel were dressed professionally. I went into the store for an upgrade. I was torn between three phones and leaned towards the cheaper phone (99.99) however, the Customer Service Rep (CSR) started giving me information on the newer edition of the cheaper phone and then I was torn between the Samsung Galaxy III(SIII) and the I Phone 4. The CSR was giving me all the Pros and Cons of the two phones. I still couldn't decide so I told the CSR that I was going to step outside and talk to friend and I'd be back. I stepped outside did my thing and decided on the SIII, ready to buy and leave. I walk back in the store tell the CSR I would like to purchase the SIII. He then takes me to the I phone 4 and tells me more information on the I phone4 and why this is a better phone etc. etc. at this point I'm still leaning towards the SIII after a few more minutes of this I'm confused on my decision and leave without purchasing anything. So pretty much I walked into the store ready to drop about 250.00 and walk out with nothing. Never been talked out of purchasing something before. However, the next day I purchased the SIII at a different AT & T location where the service was friendlier, helpful and overall an A+++.
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