Love it. When I walked in, someone said "hello!" and wasn't even fake about it. Then when I checked out, the same someone actually conversed with me about my book, which, when I asked someone for help finding, I got help finding with NO ATTITUDE.
The selection was a little tiny bit weaker than at a chain (they actually didn't have what I wanted, even though what I wanted was a pretty popular normal not weird book by michael chrichton), but they had the basics and I would bet a million dollars they would take special orders with a smile.