Great location, terrible customer service. I know Forever21 isn't really known much for their customer service, but the associate I asked for very minimal help (to help me find two pairs of shorts I was trying to exchange) was incredibly rude about it.
I had asked another associate (at the register) if I could get some help finding them. She asked an associate who had walked up to the register. She rolled her eyes and walked over to me. When I asked her where the shorts was, she told me they were "uh, right there" on a rack next to me .... where they weren't. While I asked her about another pair, she looked incredibly impatient and annoyed that I had asked her another question.
I have been working in customer service (both fashion and other types of retail) for six years. Again, I know customer service isn't #1 in Forever21's list of importance in their stores, but I don't think it's necessary to be impatient and rude when a customer asks for two quick questions.
I have had great experiences with customer service at the Scottsdale Fashion Square location, as well as a better selection (even though it's a smaller store). The associates there are always helpful and friendly.