From the sales experience to the service experience = horrible experiences. I have in my hand a Yelp advertisement stating Courtesy Chevrolet "9 Years Running Dealer of the Year" where is this coming from??? I highly doubt Yelp...According to Yelp they only have 2 stars out of 5. I have one last thing this dealership owes me service wise (course have to go back again to have it done right since they are so inept) after this never ever going back...ever.
If you are reading this review avoid this dealership like the plague. I purchased a Volt (which is a phenomenal vehicle) but the sales people had no idea what features it had, no education on it. I knew more about the car! They were telling me about features it didn't even have.
During the finanicing part of the transaction they had no idea what they were doing as well, waited 2 hours for them to get their heads on correct even though we came in a couple days before to iron out all the figures.
OH YEAH...have fun when you call in you'll sit on the phone and be transferred probably 3-4 times before they get you to the person or department you asked for and also be prepared for them not to know the answers to the questions you have or hear back from them if they say they'll call you back.
If Yelp had the option Courtesy Chevrolet would get no stars!