Like so many other posters have already said... Wow are the staff ever rude. So rude that I actually asked to speak to a manager. I shouldn't have been surprised when the manager was even worse than the employee - condescending, defensive, and, well...rude.
I asked to speak to the owner and was told good luck - the manager hadn't seen him in 6 months.
The selection is hit-and-miss, better prices can be found on Amazon, selling books here is a disaster, and yet, I still shopped here to support local bricks and mortar bookstores. You would think in this day and age with the slow death of the bookstore that the staff at the Annex location could muster up enough customer service savvy to be polite to their loyal customers.