I recently did a staycation here with my sisters, this past weekend it was sooo hot and we opted out of the pool to stay indoors and relax. Everything was going well until we went to get ice and the machine was broke ! It was making noises but nothing came out. This is a a big hotel and we were on the 54th floor! I was annoyed at the thought of having to walk to another floor just to get ice all day or have to go all the way down stairs to do anything at all! I asked a worker who was in the hall and he said he would send someone up and nothing happened. An hour later we went out to go get something to eat and I seen another man named Cliff, who appeared to be working .We asked him about the machine and mentioned it to him, he was very nice. He informed us that he would check on that for us. When we came back to our room we heard a knock on the door , not even five minutes after we arrived , Cliff brought us buckets of ice! He said that he would be at work on that floor for a few more hours and just poke our heads out and call for him and he would get us more! Cliff is the man and definitely made our stay way more personable and pleasant!