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| - I am offering this review solely as a response to the rant posted on 2/13/2017 by the reviewer that seems to have deeper issues with her parents than with Shuppe's Auto Shoppe.
Shuppe's has worked on two of my three vehicles in recent years and I have found the repairs to have been made in a competent, satisfactory manner. Some of this work has included sophisticated powertrain replacement on an out-of-warranty Japanese prestige brand. I have been pleased with the repairs in every instance.
In one instance, mechanic Aaron was able to complete the installation of a high-output headlamp back into its tiny and awkwardly-placed socket in less than 15 minutes, when I had been unable to complete the project in roughly 2.5 hours of trying. And, he replaced the front marker light (in the same assembly) in the same amount of time!
In another instance, Shuppe's replaced a radiator they had done once before, nearly 3 years earlier, and was able to convince their supplier to offer a warranty replacement for the parts, charging me only for the shop labor.
I have always found John Shuppe and his office assistant Chris to be honest, sincere, and easy to work with. In fact, in the case of the lamp repair I cited earlier, I had mentally budgeted $200.00 for a job they charged me $47.00 for. I would urge anyone reading the review posted on 2/13/2017 to be mindful that there are two sides to every story.
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